Refunds & Cancellation

• MockLive AI sells passes, not subscriptions. A pass gives you a set number of practice sessions, valid for a fixed period from the day you buy it. There is no subscription and no automatic renewal — you are never charged again unless you choose to buy another pass.
• Passes expire, and we tell you when. The validity period is shown on the pass before you buy, on your receipt, and as a countdown in your account for as long as you hold it. Sessions you haven't used when the period ends are gone. We don't charge you to extend a pass and we don't silently renew one.
• Because there's no recurring plan, there is nothing to “cancel” to stop future charges. You can stop using the service, or delete your account, at any time.

• Something went wrong on our side. If a technical fault meant sessions were charged but you couldn't use them — a session failed to start, or a session was deducted without a working interview — we'll restore those sessions or refund the payment for them.
• Duplicate or accidental charge. If you were charged twice, or clearly by mistake, we'll refund the extra.
• Unused pass, within 7 days. If you bought a pass within the last 7 days and haven't used any of its sessions, contact us and we'll refund that purchase.

• Sessions you have already used — a completed practice session has already cost us to run.
• A change of mind about a pass bought more than 7 days ago and left partly used, or one that has since expired. Buy the pass that matches your timeline; the validity period is shown before you pay.
• Dissatisfaction with an AI score or feedback. Scores are practice estimates, explained in our terms— but tell us anyway, because that feedback helps us improve.

Email bnirajpatil9@gmail.com from the address on your account, with the date of purchase and what happened. We aim to reply within 2 business days and, where a refund is due, to process it within 5–7 business days. Approved refunds go back to your original payment method through our payment provider.